Terms and conditions
Thank you for choosing WorkChanges. Please read this agreement carefully. When you join a career guidance session you are deemed to accept these terms and conditions. Please print off a copy for future reference.
Nature of Career Guidance – Guidelines
Clients often come to career guidance at times of uncertainty and sometimes come with an unspoken hope someone will take over and find you a new job. You may be liaising with recruitment agencies, potential and current employers or headhunters, any of whom may be steering the process, but who also have their own interests at stake.
Career guidance is different. It is not about brokering a job, but about you having someone independent, professional and impartial on your side, listening to you, reframing what they hear, offering support, feedback and insight as you make your way.
Like coaching at the gym it supports development, but as at the gym, the coach alone achieves nothing.
So, career guidance does:
help people find jobs, and jobs better tailored to who they are;
help you to present with greater confidence/insight about who you are and what you offer, and how you are communicating this;
support during career change, job-seeking and decision-making, especially when the way ahead is ambiguous, conflicted or uncertain;
help you to feel more listened to, and to see your career decisions from different perspectives and with greater clarity.
However most often it is a process and the results grow over time.
In particular, as international career discussions may be wide-ranging, it is important to note my qualifications are in career guidance not in law:
- Any contractual or legal discussions (e.g. on work permits or visas) are of a general nature, and are not a substitute for professional legal or financial advice;
- Career guidance draws on counselling skills, but is not psychotherapy or counselling. If you have concerns about your health you should seek advice from a qualified healthcare professional.
On a practical level:
- AssignmentsIn busy lives it can be difficult to find time for oneself. You understand you are more likely to achieve your goals, and faster, if you are able to make space to action what you take on!
- Communication methods
You decide whether you would rather use phone, facetime or skype for your session in advance. You let Catrin know by email to catrin@workchanges.co.uk with any additional information (sent at latest 48 hours before the appointment) which method you’ll be using. You then call her at the agreed time.Please note: While the Coach will try to be flexible where possible, a late start to the session may result in a shorter session. - Cancellation and rescheduling
Appointments which you cancel up to 24 hours beforehand will be rescheduled (to a mutually agreed time) or reimbursed in full (less paypal charges) as you prefer. Please email catrin@workchanges.co.uk to arrange this.The full session fee is retained if less than 24 hours notice of cancellation is given. - In exceptional circumstances, the Coach may need to rearrange a session. In those instances you will be given 48 hours notice where practical. Full reimbursement of all fees for the cancelled session will be made in this case if a mutually agreed new time cannot be found.
Career Guidance Agreement
1. Nature of agreement
WorkChanges will work with you to offer career guidance, in accordance with these terms and conditions.
Your entitlement to career guidance will arise when the Coach has sent the order confirmation and received full payment of all sums due.
2. Start
Your career guidance session will take place, by phone, skype or facetime as you prefer, at the date, time and duration you selected on the website and stated on the order confirmation email. Generally appointments are for an hour, though it is recommended you choose an hour and a half for a practice interview session. You book an appointment as you want one, no costly ongoing contracts.
The order confirmation email is sent once online payment has been made. It includes an order number and gives further confirmation of phone numbers to use.
You choose the method of communication which suits you (and your location) best, and you pay for the cost of the call. Calls are at standard rates and may vary by network provider.
3. Service
The Coach, Catrin Davies, will work with you, offering career guidance and support in accordance with the Guidelines above.
4. Your prior commitments
After payment is made, before your appointment, please email any important background information to us no less than two working days before the agreed appointment. This gives time for us, and you, to prepare for the session and is of particular importance if you want a practice interview.
Key background information could include:
if wanting a practice interview, or feedback on an application for a specific post:
further information on the potential employer, the post and its location, person specification, job description, any further information provided by the employer on the assessment process and the post requirements (including of the location),
plus your application and covering letter;
If your application is still incomplete, don’t worry, but please send your preparatory information nonetheless. Scanned mindmaps or scans of a sea of post-it notes help the process!
If seeking career guidance for broader issues, or if not linked to a specific role, then a brief outline of your concerns helps set the scene.
5. Fees
You agree to pay to the Coach the fees set out on the WorkChanges website before the career guidance session starts.
The Coach reserves the right to amend the fee structure by giving reasonable notice in writing at any time without liability.
6. Payment security
Payment is made via a secure third-party facility (Paypal). WorkChanges therefore neither receives (nor can retain) any credit or debit card details.
7. Confidentiality and data protection
7.1 We undertake to keep all details and information concerning you confidential (‘Confidential Information’) save to employees of the Coach whose duties require such disclosure to be made. The Coach shall not use any of the Confidential Information for its own purposes nor for any other purposes other than the provision of the services. The Coach may make use of Confidential Information to the extent specifically authorised by you (e.g. if you tick to receive marketing information).
7.2 The above restrictions shall cease to apply to any information or knowledge to the extent that:
- it is required or requested to be divulged by any court or government authority with competent jurisdiction, or
- if required by law or the Coach in its absolute discretion believes someone may be harmed or
- it comes within the public domain other than through breach of clause 7.1 above.
Any personal data that the Coach collects from you will be kept secure. The Coach will fully comply with all applicable UK Data Protection and consumer protection from time to time in place.
8. Intellectual property
The copyright in any materials which are used or provided by the Coach in connection with the services shall remain vested in the Coach or licence holder. You may use such documents only for purposes directly related to the services, and shall not make copies nor use them for any other purpose without the prior written approval of the Coach.
9. Liability
The Coach shall exercise reasonable skill, care and diligence in the discharge of its obligations under this agreement, but liability for omissions and errors in the services arising from the default of the Coach shall be limited to a maximum aggregate liability equal to a month’s fees paid by you.
Nothing in this agreement shall exclude or in any way limit the Coach’s liability to you for fraud, death or personal injury caused by its negligence or any liability which may not be excluded or limited as a matter of law.
The Coach is not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits, contracts or potential contracts or loss of savings.
The Coach is not liable for additional costs due to changes in services or of physical venue. Every effort will be made to give reasonable notice where possible.
11. Events beyond the Coach’s control
The Coach will not be liable or responsible for failure to perform or delay in performance caused by matters outside its reasonable control (‘force majeure event’). The Coach’s performance under these terms is deemed to be suspended for the period that the Force Majeure Event continues, and an extension of time for performance of service will apply.
A Force Majeure Event includes any act, omission or accident beyond the Coach’s reasonable control. This includes, without limitation: impossibility of the use of public or private telecommunications networks; impossibility of use of public or private transport; strikes or industrial action; civil commotion, attack or threat; fire, storm or other natural disaster; restrictions of any government.
12. Termination and cancellation of all future sessions
If you are a consumer and you purchased the services online or on the phone, you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days and receive a refund. You have 14 days after the day we email you to confirm we accept your order, in which to change your mind. However once we have completed the career guidance session you cannot change your mind, even if the period is still running. If you cancel after we have started the service, you must pay us for the services provided up till the time you tell us that you have changed your mind.
To cancel the contract with us, please let us know by doing one of the following:
. Phone or email. Call WorkChanges on +44.1908.462786 or email us at catrin@workchanges.co.uk Please provide your name, home address, details of the order, your phone number and email address.
. Online. Complete the cancellation form on our website.
. By post. Print off the form below and post it to the address on the form. Or simply write including the information required in the form. Please bear in mind that if you are based outside the UK, postal cancellation will not take effect until we receive your letter, which might mean some delays.
Model Cancellation Form
The coach may terminate this agreement immediately by notice in writing to you, if you repeatedly fail to follow the agreement, or fail to pay. In this case the coach shall be entitled to receive the Fees to the end of the date on which the termination occurs.
12. Governing law
This agreement and any non-contractual obligations arising in connection with it shall be governed by English law. The English courts shall have exclusive jurisdiction to determine any dispute arising in connection with this agreement, including disputes relating to any non-contractual obligations.
13. Definitions
In this Agreement, the following words shall have the following meanings:
“Coach” means Catrin Davies trading as WorkChanges Career Guidance,
registered at 2 Carlyle Close, Newport Pagnell MK16 8PZ, UK
“Confidential Information” means all of your personal information, details and data of any kind including information of which the Coach shall have gained knowledge in the course of or in connection with the performance of this agreement
“Fees” means the fees charged under Clause 5.
“Services” means the provision by the Coach to you of career guidance as selected on the website and more particularly described in the Guidelines above and/or such other services as may be agreed from time to time by the parties.
/Last updated: 2 January 2017
